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Booking Engine Credit Card Storage FAQ
Note: credit card information is only available if you are using the Booking Engine for real-time reservations and is removed from the Booking Engine after 72 Hours.
For customers using Automatic Processing:
The overwhelming majority of our users are automatically processing the guest credit card through the Booking Engine. For those of you using this system, you can obtain the credit card again at check-in, you can log into the Booking Engine Administrator within 72 hours of the booking date, or you can contact the guest directly and obtain the full card number.
For customers using Secure User Processing (SUP):
Those of you who are not automatically processing the card but who are using Secure User Processing (SUP) are instantly taking the credit card number onto your computer via RezOvation Desktop. Those of you using this system are not really affected as you already receive the credit card number directly. Going forward we will hold the full credit card number in our system for 72 hours to ensure that you are fully able to download it automatically, and after that time we will store only a masked number that contains the last four digits of the actual number in the XXXX XXXX XXXX 1234 format.
For Stand-alone or Request-only users that currently have access to CC numbers:
If you are not processing the guest credit card automatically or if you are not using the Secure User Processing system, and you currently logging on through the Booking Engine Administrator to see the full CC number, you will now need to do so within 72 hours of the booking date in order to see the full number. If you login after that 72 hour period, you will only see the last 4 digits in the masked number in the XXXX XXXX XXXX 1234 format. We apologize for any inconvenience this may cause, but we hope that 72 hour period is long enough for you to get the information you need.
If you are using the Booking Engine stand-alone product (i.e. you do not have RezOvation Desktop), you will also have a 72 hour period to get the full CC number. After that time period you will only see the masked number in the XXXX XXXX XXXX 1234 format. Again, we apologize for any inconvenience, but we hope that 72 hour period is long enough for you to get the information you need.
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