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How
Do I Retrieve a Credit Card Number from the RezOvation
Booking Engine?
Please see the Booking Engine credit card storage FAQ for information about what card information is stored and for how long.
Note: credit card information is only available if you are
using the Booking Engine for real-time reservations. This information is then removed from the Booking Engine 72 hours after the reservation is made.
- Go
to the RezOvation Booking Engine Administrative
Site by accessing the following link: https://www.rezovation.net/booking_engine/
- Type
in your Username and Password and click on “Sign
In”. This will bring you to the welcome screen
for your property.
If necessary click the "Select" button next to your property name.
- Click
on the “Guest Information” link on the top
left-hand corner of the screen.
- When
this screen opens, find the name of the guest
whose credit card number you are retrieving. Click
on the “View” link, located to the right of
the guest’s information. This will allow you to
access the customer’s invoice.
- When
the invoice opens, find the Credit Card number.
This will be a hyperlink. Click on this link.
- A
window will appear that prompts you for your
username and for your password. Enter this
information and click on “Sign In”.
- You
should now have access to the customer’s credit
card number.
Booking Engine Credit Card Storage FAQ
Note: credit card information is only available if you are using the Booking Engine for real-time reservations and is removed from the Booking Engine after 72 Hours.
For customers using Automatic Processing:
The overwhelming majority of our users are automatically processing the guest credit card through the Booking Engine. For those of you using this system, you can obtain the credit card again at check-in, you can log into the Booking Engine Administrator within 72 hours of the booking date, or you can contact the guest directly and obtain the full card number.
For customers using Secure User Processing (SUP):
Those of you who are not automatically processing the card but who are using Secure User Processing (SUP) are instantly taking the credit card number onto your computer via RezOvation Desktop. Those of you using this system are not really affected as you already receive the credit card number directly. Going forward we will hold the full credit card number in our system for 72 hours to ensure that you are fully able to download it automatically, and after that time we will store only a masked number that contains the last four digits of the actual number in the XXXX XXXX XXXX 1234 format.
For Stand-alone or Request-only users that currently have access to CC numbers:
If you are not processing the guest credit card automatically or if you are not using the Secure User Processing system, and you currently logging on through the Booking Engine Administrator to see the full CC number, you will now need to do so within 72 hours of the booking date in order to see the full number. If you login after that 72 hour period, you will only see the last 4 digits in the masked number in the XXXX XXXX XXXX 1234 format. We apologize for any inconvenience this may cause, but we hope that 72 hour period is long enough for you to get the information you need.
If you are using the Booking Engine stand-alone product (i.e. you do not have RezOvation Desktop), you will also have a 72 hour period to get the full CC number. After that time period you will only see the masked number in the XXXX XXXX XXXX 1234 format. Again, we apologize for any inconvenience, but we hope that 72 hour period is long enough for you to get the information you need.
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