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Cannot print reports or invoices.
This may be related to some data corruption within the database.
- Close RezOvation on each machine that it is on. Go to the Server and open the file repair utility. Start > Programs > RezOvation > RezOvation File Utility. Wait until it says "ready" on the bottom of the box that appears. Click the Repair button or go to File > Repair File. It will tell you if the repair is successful near the bottom of the screen.
- Close the utility screen.
- Re-Open RezOvation and try to print an invoice. Right click on any reservation and choose: Print Invoice.
Sometimes reports do not have correct information.
- Close RezOvation Desktop on all computers.
- Go to Start > Programs > RezOvation > RezOvation File Utility. A small box will appear. If the File Utility is not shown in your list, you may access it by opening Windows Explorer and going to: C:\Program Files\RezOvation. Double left click on the ROUtility.exe file.
- Make sure that the screen says, "ready" before attempting to repair the data file.
- Select Edit > Purge > Temp. You will not receive a confirmation.
- Close the File Utility and launch RezOvation Desktop.
How are taxes calculated?
Taxes are calculated daily and each individual component tax is rounded to the nearest penny each day.
It must be done this way because lodging is calculated daily (night audit etc.). As a result, the taxes must be calculated daily as well.
They must each be calculated individually because if they were not, we would have partial cents being carried around in the database which can be problematic.
Below is an example of how taxes are calculated.
UNIT 1
Tax |
Tax Rate |
Daily Rate |
Unrounded Calculation |
Rounded Actual |
Result |
State |
7.50 |
282.00 |
21.15 |
21.15 |
Even |
County |
4.00 |
282.00 |
11.28 |
11.28 |
Even |
SRIA |
0.40 |
282.00 |
1.128 |
1.13 |
Up |
Processing |
3.10 |
282.00 |
8.742 |
8.74 |
Down |
TOTAL TAX |
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42.3 |
42.30 |
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UNIT 2
Tax |
Tax Rate |
Daily Rate |
Unrounded Calculation |
Rounded Actual |
Result |
State |
7.50 |
453.33 |
33.99975 |
34.00 |
Up |
County |
4.00 |
453.33 |
18.1332 |
18.13 |
Down |
SRIA |
0.40 |
453.33 |
1.81332 |
1.81 |
Down |
Processing |
3.10 |
453.33 |
14.05323 |
14.05 |
Down |
TOTAL TAX |
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67.9995 |
67.99 |
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In unit 2 we can see rounding errors due to the specific rate being charged in the unit combined with the various tax percentages.
Other units calculate true to the penny because of the rate and tax combos either calculating exactly to a penny or because two taxes round up and two round down.
If each of the individual taxes multiplied by a given rate came out to $5.0049 you can see how the calculated tax would be 20.0196 but the rounded calculation would be 20.00 since 5.0049 always rounds down to 5.00.
The state or other taxing agency understands that rounding errors exist and are only concerned with the overall total taxable sales and the overall total tax collected. These we track to the penny in every case.
Fractions of.00 through .49 are rounded down and fractions of .50 to .99 are rounded up as per standard rounding practice. Some may be a few pennies high or a few pennies low per day depending on how many taxes are involved in the calculation and the rate being charged but the overall totals should come out nearly even based on averages.
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