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NOTES:
- For users updating RezOvation on a Network Installation (2 or more computers), see the instructions under Updating a Network Installation.
- For users of the Booking Engine, see the "Booking Engine SOAP Install" instructions after you install the update.
- Are you receiving an updates expired message when downloading an update? Please see the updates FAQ for assistance.
Step 1 - Close all open programs except RezOvation Desktop
Close all programs except RezOvation Desktop.
Step 2 - Connect to the Internet
Make sure you are connected to the Internet, as you will need to download the program update files.
Step 3 - Download updates
Open RezOvation Desktop and click on "Help" and then choose "Support -> Download RezOvation Update". RezOvation Desktop will download the latest update to your computer. This may take a while if you have a slow internet connection.
- If you get a warning saying your update contract has expired, you may need to purchase or authorize your update subscription. Please go to the unlock code page on this site to obtain a new code.
- If you get a connection error message, please check your Internet and/or firewall settings. You may need to temporarily disable your firewall and/or grant our RezOvation program access to the Internet. Please consult your firewall documentation for more details.
Step 4 - Exit RezOvation Desktop and backup your database
After the download is complete, exit RezOvation Desktop. Make sure you actually close the program - do not just minimize it.
When you close the program, it will ask you if you want to make a backup. Choose "Yes" and save this backup to a safe location (your hard drive, another computer, a ZIP disc, a USB Flash drive, or burn it to a CD.)
NOTE: Please refer to the RezOvation Help File for more information on making a backup of your database.
Step 5 - Install the update files
Assuming that RezOvation is installed in the default location (C:\Program Files\RezOvation), answer "Continue", "OK", or "Yes" to all the screens that appear after you've closed RezOvation Desktop and made your backup. If RezOvation is installed in a different directory, you will need to extract the program and reports updates to the directory you've installed it to.
Step 6 - Install the SOAP toolkit (if prompted)
You will be prompted to install the "SOAP Toolkit". Choose the option to either Install or Repair.
NOTE: This is a required step if you are using the Booking Engine. Please see the "SOAP Install" instructions below.
Step 7 - Launch RezOvation Desktop and confirm update
Reopen RezOvation Desktop. The version number should read the current version. You can also confirm the version number by selecting Help > About from the menu in RezOvation.
NOTE: If you receive an error "35602" when launching RezOvation, click OK, log in, then exit RezOvation. Open RezOvation again and the error should not appear. This occurs because you did not follow the install procedures, and the Reports table in RezOvation was not properly updated. However, RezOvation will automatically correct this error when you reload it.
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