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How do I find out what program updates are available?
Please view the update list.
Updates expired message when downloading updates
When attempting to download an update you receive the message "updates expired" even though you have purchased an update contract.
You will need to obtain a new unlock code in order to download updates. To get a new code, please follow these steps:
- Go to the Reserve Day screen in RezOvation and press the following keys on your keyboard: CTRL + SHIFT + R. A registration box will appear with a registration code.
- Make a note of this code and go to the unlock code page on this site.
- Enter the registration code along with your email address, property name, etc. Submit the form and a new unlock code will be emailed to you.
- Enter the unlock code in the registration box in RezOvation.
Error 40 while extracting downloads
This error usually means that RezOvation is still running, and so the update files cannot be installed. You will need to install the update files
manually. Please do the following:
- Make sure that RezOvation is closed, not just minimized. If the program is minimized, it will still appear at the bottom of your screen in the
Windows taskbar.
- Right-click on the RezOvation icon, which should be on your Desktop or in your Start Menu. Select "Properties".
- You should see a Properties window. Select the Shortcut tab, and press the "Find Target ..." button toward the bottom of the window.
- You will now see all of your RezOvation files. Look for the file named "ROUpdate2007" or "ROUpdate2007.exe" (it will have a red
globe icon). Double-click this file and follow the prompts. If the update completes successfully, you should receive a message that says "File were
successfully unzipped".
- Look for the file named "Reports2007" or "Reports2007.exe" (it will have a red globe icon). Double-click this file and follow the
prompts. If the update completes successfully, you should receive a message that says "File were successfully unzipped".
If this does not resolve the issue, or if you receive another "Error 40", then the update download did not properly complete. This is more
often the case on a dial-up connection, as the RezOvation update files are quite large (approx 15 MB) and so occassionally the update will fail. In this
case you will need to download the update again.
If you RezOvation configured to prompt for user sign on after a set period, and you are on dialup it will help to set your program sign-on interval to a high number so your download will not get interrupted. Go to: Tools >
Configure > Users to change the sign-on interval to a higher number or to "Startup Only." This is on the bottom left side of the box.
If you are using a networked version of RezOvation Desktop, then each machine should get updated. Please view this FAQ for more information about updating on a network.
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"Can't find ROBOEX32.DLL" error after update
After updating to RezOvation 2005, you attempt to open the help file and receive the error "Can't find ROBOEX32.DLL". TO fix this error, please download and install the following file: http://downloads.rezovation.com/ROBOEX32.EXE
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