RezOvation GT, the new software inspired by Guest Tracker, is now available! Click here for details.

Here's what our users have to say:

"I love the fact that RezOvation GT is so similar to Guest Tracker, making it easy to learn. It feels familiar, and incorporates lots of innkeeper feedback. Being able to customize reports is key; GT does exactly what we need it to do!" -- Lyn, Cornell Inn, Lenox, MA

"The import from Guest Tracker went very smoothly and I compliment your organization." -- Ron Vergoz, Still Bay Resort, Diamond Point, NY


 

How Do I Set Up Guest Tracker To Send E-mail?

Overview
Before sending e-mail from Guest Tracker, you must first set up the program to work with your particular Internet Service Provider (ISP). If you do not have a POP3 e-mail account (a standard type of e-mail which uses a mail server to collect and distribute e-mail much like a post office collects and distributes regular mail), contact your ISP to see if they can supply you with one before proceeding. 
Step-By-Step
1) Go to the Admin Section and click on Preferences.

Admin: Preferences

2) Switch to the Admin tab of the Preferences window and then click the Email Settings button at the bottom to get the E-mail Preferences.

E-mail Preferences window

3)

DSL/ADSL, cable modems, and direct network connections do NOT dial in on your phone line. If you use one of these high-speed connection options and Use Dial-Up Networking is checked, un-check it.

If you do not use a modem that dials in on your phone line to connect to the Internet, skip to step #5. 

4) If you use a modem that dial in on your phone line to connect to the Internet, put a check in the "Use Dial-Up" option. The three other lines in the Modem Settings box will light up.

The "Connect To:" box has a drop-down arrow to the right of it. Click the arrow. All of the Dial-Up connections you have set up in Windows should appear here. Select the one you wish to use. (If none appear, check your Windows Dial-Up networking settings and be sure that your connections are set up with names of less than 20 characters.)

The User Name needs to be filled in with the username that your ISP provided you to log in to your e-mail account.

The Password needs to be filled in with the password that your ISP provided you to log in to your e-mail account.

5) The main Email Settings box in this window needs to be filled in completely.

The "Name:" field should be filled in with the name that you want people to see your e-mail coming from.

"Return Email" is the address that messages will go to if someone replies to your e-mail. It is usually a good idea to use an address that you check regularly.

"Outgoing Server (SMTP):" is a crucial field. You need to put the server name or address that your ISP gave you in this area. This is the ISP's "post office", where mail collects and then gets sent out to the world. If this field does not have the correct information, your e-mail will not go out.

The top check-box, "Send BCC", when selected, sends a copy of every e-mail you send to your Return Address.

The bottom check-box, "Enable Troubleshooting", won't hurt anything if you check it off, but it should be left empty unless you are instructed to check it off by a RezOvation Support Representative.

6) Once your settings are complete, click OK button. You should now be able to e-mail letters from Guest Tracker.

   
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