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GUEST TRACKER FAQs


RezOvation GT, the new software inspired by Guest Tracker, is now available! Click here for details.

Here's what our users have to say:

"I would like to express my great satisfaction with RezOvation GT.  Having been a Guest Tracker user for
7 years, I was hesitant to switch. Looking back, I wish I had made the change sooner.
Way worth it!  We get so many reservations from BedandBreakfast.com and the old way of manually updating online availability took so much of my time.  The credit card processing is another big time AND MONEY saver.  The card numbers are already loaded into Rezo GT for me and,  Quick Books Merchant Services gives me better rates than my prior provider.  I just want to thank you and the team at RezOvation and BedandBreakfast.com for putting this all together." — Glenn Kithcart, The Bentley Inn, Bay Head, NJ

"I love the fact that RezOvation GT is so similar to Guest Tracker, making it easy to learn. It feels familiar, and incorporates lots of innkeeper feedback. Being able to customize reports is key; GT does exactly what we need it to do!" Lyn, Cornell Inn, Lenox, MA

"I installed the credit card processing through Rezovation GT and Quickbooks. What a great program! I have used it this past month and can't believe the ease of using the program. The credit card number can be swiped once and then is recorded and then exported into Quickbooks where it is on the deposit list. No more of this swipe a credit card, remembering to check out customer, and then transmit every night and THEN enter it into Rezo GT. Last year, I forgot to transmit one account on the old machine and finally caught the error 2 months later. Also, the rate is cheaper than any other company. Rezovation GT's support group is also very helpful and pleasant, not like some companies." Wilma Griffin, Camp O' My Dreams, Longville, MN


 

To make this page easier to navigate, a section has been created for each area of Guest Tracker. The general description of what each section contains is NOT all you will find in each section!

Click HERE for Web Module FAQs  |  Click HERE for Guest Tracker PDA

PEOPLE Questions
Questions about the People area of Guest Tracker, including searching and e-mailing.

RESERVATION Questions
Questions about the Reservation area, including group reservations, searching, charges, and history.

REPORT Questions
Questions about the Report area, including how to create templates, how to print, and sample reports.

REVENUE Questions
Questions about the Revenue area, including gift certificates and exporting data to Quicken/Quick Books.

MAINTENANCE and DATABASE CARE Questions
Including questions about backing up and the database utilities.

PRINTING Questions
Questions about how to print and where to print from.

EMAIL Questions
Questions about how to set up and use the e-mail feature of Guest Tracker.

ERROR MESSAGES
Some of the more common error messages encountered by Guest Tracker users and their solutions.

INSTALLING and CONFIGURING Guest Tracker
Having trouble setting up Guest Tracker? Check here for some help!

OTHER Questions
There are always a few questions that just don't seem to fit anywhere.

 

Flat-rate pricing for unlimited bookings starting at just $50 a month!

Click here for more details or sign up now.

 

RezOvation Mobile Booking Engine works on almost any web-enabled PDA or cell phone and allows you to take reservations on the go!

 

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