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How do I un-cancel or un-check-in a reservation?
| Overview |
| Guest Tracker does have a feature that
allows you to change the status of an existing reservation. This is
particularly useful for un-canceling reservations. NOTE: You must have version 2.1 or higher to use this technique
the way it is described here. If you are not sure which version
you have, click on Help on the Guest Tracker main screen and then
About to find out. If your version number is less than 2.1.6, you
will need to download the latest update for your version of Guest
Tracker.
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| Step by Step |
| 1.) |
Go to the Reservation Detail of a reservation
that you would like to Un-cancel or Change the Status. |
| 2.) |
In the bottom left hand corner of the Reservation
Detail screen, you'll see the current Status of this reservation. This
example will use a Canceled reservation. Click anywhere in the box
containing the Status. 
|
| 3.) |
This will pop-up a window that has one
option in it called Pending/Confirmed. Click on the Pending/Confirmed
option. 
|
| 4.) |
This will change the status of the reservation
back to Pending. 
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| NOTE: If the reservation
should have a CONFIRMED status (i.e. there is a deposit posted to the
invoice that matches or exceeds the amount in the Deposit Required
area, there is a Credit Card number typed into the Hold Credit Card
area, or the None Required option is checked), then it will automatically
become confirmed when you either Assign a Unit, View the Charges or
Exit the Reservation. |
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