Do you have tips for other innkeepers about using RezOvation? Questions about program functions? Email your tips, questions, and comments to Ben.Littler@RezOvation.com. We'll share the information in the next issue.

Q: I don't seem to get many online reservations through my website. What's wrong?

A: Many innkeepers display a "reserve now" link only on their rooms and/or rates pages, but for best results, add a prominent button or link above the fold on every page of your site that reads "Book Now!"

You may be surprised when you see the difference this small change makes. Make it easy for your guests to book rooms, and they will!

If you've ever had the pleasure of speaking with Patti on the phone, you know about her sense of humor and quick wit. Add that to her extensive knowledge of RezOvation products, and you can see why she gets compliments like "I love you" and "You just saved me hours of work."

After a stint with Dell Computers and working as scheduler to former Texas Gov. Ann Richards, Patti joined ELG Hospitality last August. At RezOvation, she activates Booking Engine accounts, trains new users, takes some support calls and educates innkeepers about the products. She says she enjoys working with RezOvation products because "they are not complicated, and they're easy to use, which makes training a breeze."

When she's not chatting with innkeepers, you can find Patti cheering for the Steelers, her home state team.

Great news! We are happy to announce new flat-rate pricing for the RezOvation Booking Engine. Enjoy unlimited transactions for one low monthly fee, starting at just $39 a month.

Industry research confirms that guests want real-time confirmed reservations, and we're making it easy and cost-effective for you to increase your occupancy with this important service.

As a part of our ongoing support of RezOvation Desktop, recent updates include improvements to invoicing, letters, syncing with Webervations, and credit card processing.

The current version of RezOvation Desktop is 2006.1.1. Is your software up to date? To see what version you're using, click on the Help menu, then select About.

Visit our website for more information about the latest version of RezOvation Desktop and for instructions on downloading it.

RezOvation GT is a simple and flexible property management system based on Munsenware Guest Tracker, along with some exciting brand-new features.

RezOvation GT easy-to-understand features include a powerful rate and package management system, customizable reports, a familiar Guest Tracker-like user interface, numerous accounting options, an improved Quickbooks integration, and many more.

Innkeeper conferences are a great way to get new ideas and recharge your batteries. We'll be attending many of them, and we look forward to seeing old friends and meeting new ones.