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Happy Autumn! |
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The monthly
RezOvation Desktop Report is designed to keep you
updated on our products and services, provide you
with useful information and tips, and help us stay
in touch with your needs.
Do you have tips for other innkeepers about using
RezOvation? Questions about program functions? Email
your tips, questions, and comments to
Ben.Littler@RezOvation.com. We'll share the
information in the next issue.
Have a question about a RezOvation product? Call
our support department toll-free at 866-565-1800,
option 2, or 1-512-322-2777.
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Question from Our Users |
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Q: How do I merge customer referral sources?
A: RezOvation Desktop includes a special merge feature that allows you to merge duplicate referral sources, or merge similar referral sources into one source.
To access this feature, select Tools > List Edit from the menu.
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| Meet the Staff: Lonny Burgos, RezOvation Technical Support Rep |
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Lonny provides technical support for all RezOvation software. From networking issues to software installations, he works one-on-one with innkeepers to ensure a fully functional product. He and the rest of the Support team will be happy to discuss any issues that you have.
“My coworkers on the support team are awesome,” Lonny says. “It’s great to work with such knowledgeable and helpful people.” He says it’s also satisfying to work with such dynamic software: “RezOvation products are thorough and beneficial for a wide range of innkeeper needs. Their ease of use combined with vast and in-depth features makes it easy to solve a variety of problems.
One of Lonny’s favorite aspects of his job is getting to visit with innkeepers every day. “Innkeepers are patient and polite, and the fact that they are running their own business makes me feel as though I'm having a direct impact on the functionality and success of their company,” he explains.
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RezOvation Desktop Training |
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Need help learning how to use RezOvation Desktop, or want a refresher on a feature? View our online training modules, which cover many areas, from rate setup to credit card processing.
Our knowledgeable support team is also here to help! If you have a support contract with us, just call 866-565-1800 or email Support@RezOvation.com for answers to your questions.
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RezOvation Booking Engine |
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Not sure if real-time reservations from your website can help your business? Our users tell us that it helps increase their revenue. Now with our new flat-rate pricing, there's no better time to start. Here's what a few users had to say:
"We have been using the RezOvation Booking Engine for the last four months and couldn't be happier ... To date, we have booked in excess of $34,000 worth of advance reservations through our website using the Rezovation Booking Engine. Thanks RezOvation!" - Jim, The Grand Guest House
"My room revenues increased by $20,000 in the first 12 month period after adding RezO to my web site." - Kathy, The Sweet Onion Inn
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Calendar of Events |
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RezOvation, BedandBreakfast.com and Expedia Inc. are hosting Internet Intensive workshops across the country. Attendance (including an innkeepers’ appreciation luncheon) is FREE to RezOvation customers! Click here for details.
The West Coast workshops are just days away, and the East Coast shows are in just a few weeks. It's not too late to RSVP for a workshop and luncheon! Please contact Sarah at SStiles@BedandBreakfast.com or 800-462-2632 x 2760.
We're sorry, but there is currently a waiting list for the conference in Andover, MA, and there are only a few spots left for Philadelphia, PA, and Arlington, VA.
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Tip of the Month
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Viewing the history of changes to an invoice
Did you know that you can view a report of changes made to an invoice? This is useful if you want to track things like the last person to change the invoice, and when items were added or deleted from an invoice.
Click here for more ... |
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