Click
the Configuration icon 
or select View > Program Configuration
from the menu to display the Configuration window.
RezOvation offers real-time online reservations through the RezOvation Booking Engine. This process allows for real-time confirmed reservations, automatic deposit payments, and automatic transfer of reservations and reservation requests, regardless of when they are received.
To use the Booking Engine to accept online reservations, you need to first configure it to match how you do business.
Click
the Configuration icon
or select View > Program Configuration
from the menu to display the Configuration window.
Click Booking Engine to display the Booking Engine Settings window.
Define the following elements:
Online booking process - select the elements that should appear on the room selection page. You can set a message to display if there are no available rooms. You can also type the terms and conditions and the cancellation policy that should appear.
Confirmation Page - Type the confirmation message to display when a reservation is booked. Check any other options to include in the confirmation such as asking for the reason for the stay.
Credit card processing settings - see Configuring Credit Card Processing Settings for more detail.
Statistics Tracking - you can track reservation statistics using Google Analytics as well as Google Adwords. More information can be found here.
Booking Engine appearance - This option allows you to upload your own custom HTML template so that the Booking Engine page has the same look and feel as your website.
Booking Engine integration with your website
- chose from the three website integration options. Samples
of each option can
be found here. Once you have decided on the
option(s) you want, click Copy to Clipboard to copy the website link to
your clipboard. You can then paste the link in
an email and send it to your webmaster, or add it to your website yourself.
Click OK.
Note the following items about the inner workings of the Booking Engine.
When a reservation is made through the Booking Engine, the phone number is downloaded to the Work Phone field.
You can customize the checkout by uploading a custom logo image, contact information, property description, and room descriptions via the Property Information section. You can also customize the Booking Engine to your website.
Checkout sessions will time out in 60 minutes. The prices quoted at the beginning of the checkout will be honored even if the rates and/or taxes change by the time the online customer reaches the final confirmation page.
The inventory will not be ”put on hold” when a customer enters checkout. Instead, the final confirmation page will verify availability and display a special error message if the room(s) are no longer available.
Accepted credit cards default to Visa and MasterCard with Amex and Discover optional.
All guests will be considered adults, and any required extra person charges will be based on this assumption.
Online guests will have the option of booking up to three rooms in one reservation. With multi-room reservations, the number of extra persons will be calculated by subtracting the sum of the base capacities of all selected rooms from the total number of guests. The extra guest charges will be displayed as a separate line item in the online checkout.
Every online reservation will create a brand new customer record in the PMS. This protects any changes that you might make to the customer account, but does creates the potential for duplicate customer records.