After all, it’s all about people and relationships. We never forget that. HomeAway Software is committed to providing world class software support to our customers. Our client care representatives are dedicated to delighting our customers while resolving their problems and answering their questions quickly and efficiently. Based entirely in the US, all of our client care representatives are full-time employees of HomeAway Software, and are committed to our clients’ success.
Getting support is as easy as 1-2-3. Our one amazing support team has two sure-fire ways to help customers via three different tools: our self-paced online learning center, our individualized Coffee with a Tech program, or by calling us directly.
Each HomeAway Software product has a Support Home with help articles, troubleshooting information, training videos, webinars, and more. From each Support Home, you can research your issue. If the resolution cannot be found, you have the ability to either call software support or submit a case from the website. All cases submitted from the website are created with a "High" priority.
Access the Support Home for RezOvation Web from within the software.
Our world-class client care representatives are truly the best in the industry; we offer evening and weekend support options, are proud to resolve 84% of cases the same day they are submitted, and average a 9 out of 10 satisfaction rating.
On more complex problems, RezOvation support was always courteous, helpful and took the time that was needed and made it as easy as they could for me.
Gail Kowalski, The Boyden House Bed & Breakfast, Grand Haven, MI
For the three years we have had the Hotel Pension Anna every request I have had for service (Tech Support) has been prompt, complete, courteous, and complete.
Gary Thebault, Hotel Pension Anna, Leavenworth, WA
The RezOvation support team ROCKS! I can always count on you to solve my issues. You are all patient, super knowledgeable, and really nice to work with.
Jennifer Frahm, Blue Door Cottages, Monticello, IN
From my experience, it's rare that a vertical application runs this well and has such good support, so I'm a huge fan.
Peggy & Tony Barthel, Featherbed Railroad, Nice, CA
I am constantly amazed how great it RezOvation GT is... I am also very grateful for the high caliber of technical support you guys provide.
Winston Laszlo, Old Wheeler Hotel, Wheeler, OR
I highly recommend this product not only because of its features, but also because of the great technical support and it is very affordable for a small business!
Diana McBride, The Iron Horse Inn, Granbury, TX